01
Call and Book
You call or book online and tell us what the machine is doing, or not doing. We ask the brand, model, and whether it is a head unit, undercounter, or refrigerator ice maker. That lets us load the right parts before the truck leaves. Most Hattiesburg calls get a same-day window.
02
On-Site Diagnosis
The tech arrives, confirms the complaint, and runs a full diagnostic. That means water pressure check, inlet valve test, compressor winding test with a multimeter, and a control board code read. On commercial units we also check the condenser coils and refrigerant charge with a manifold gauge set. Diagnosis takes 30 to 45 minutes.
03
Upfront Quote
You get the finding and the price before any repair starts. We explain what failed, why it failed, and what it takes to fix it. If a second issue turns up, we tell you before we touch it. No surprise line items on the invoice, ever.
04
Repair and Test
We make the repair, then run the machine through a full cycle. That means watching it fill, freeze, and harvest at least twice. We check for leaks at the water line, confirm the ice thickness setting, and verify the bin fills correctly. If it does not pass, we keep working.
05
Cleanup and Walkthrough
We clean the work area, haul off old parts if you want, and walk you through what we did. You get the maintenance tips that keep the machine running, like filter change intervals and coil cleaning. Then we get out of your kitchen.