When you call us or fill out a form on our website, we collect your name, phone number, email address, and service address. We also note details about your ice maker or appliance issue so our technicians can help.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, and pages you visit. This helps us keep the site working and understand what visitors need.
We use your contact details to schedule your repair, send updates, and follow up after the job. If you ask a question, we use your information to answer it.
We also use your information to improve our services, send appointment reminders, and-only if you opt in-share occasional tips or offers. You can opt out of marketing messages at any time.
Our website uses cookies and similar tools to remember your preferences and keep your session secure. These small files help the site load faster and work properly on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly.
We use analytics services to see how people find and use our website. These tools collect anonymous data like page views and traffic sources-they do not identify you personally.
We may also use third-party scheduling or messaging tools to confirm appointments and send reminders. These providers only access the information needed to perform those tasks.
We do not sell your personal information. We share it only with trusted service providers who help us run our business-such as scheduling software or payment processors-and only as needed.
We may disclose information if required by law, to protect our rights or safety, or during a business transfer. In those cases, we share only what is necessary.
We keep your information for as long as needed to provide services, maintain records, and meet legal requirements. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting purposes.
We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. This includes secure connections and limiting access to only those who need it.
No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
You can ask to see, correct, or delete the personal information we hold about you. You can also object to certain processing or request that we restrict it.
To exercise any of these rights, contact us using the details below. We will respond within a reasonable time and in line with applicable law.
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.
We encourage you to review this page occasionally to stay informed about how we protect your information.